FAQ

WHERE DO YOU SHIP FROM?

All orders are shipped from Germany.

DO YOU SHIP WORLDWIDE?

Yes we ship worldwide!

WHICH PAYMENT METHODS DO YOU ACCEPT?

You can pay with Paypal or Credit Card.

WHEN WILL MY ORDER BE DISPATCHED?

Please check our shipping info page.

CAN I TRACK MY ORDER?

You will receive your tracking number via email when your package has shipped.

HAS MY ORDER GONE THROUGH?

After you place an order you will receive an order confirmation. If you haven't received an email, please check your junk mail or you may have accidentally entered an incorrect email address at checkout.

EXCHANGES/RETURNS?

If the item is faulty, please email us and we will exchange for another item(s).

CAN I CANCEL MY ORDER?

If you want to make changes to your order please send us an email.

WILL YOU BE RESTOCKING SOLD OUT PRODUCTS?

Most likely yes, but you can always send an email if you want.

WHERE DO I ENTER MY DISCOUNT CODE?

You can enter your discount code at checkout.

CAN I STOCK CHOKEMEJEWELRY?

Please contact us through the contact tab and we will let you know if wholesale is available.

DO YOU WORK WITH INFLUENCERS?

Please contact us through the contact tab.

HOW CAN I CONTACT YOU?

Just send us an email through the contact tab.